Booking policies
Rates include:
Assistance at Quito Airport
Transportation Coca-Sani Lodge-Coca
Accommodation in private cabin with hot water or tent
All meals starting with lunch on the first day and finishing with
lunch on the last day
Snacks for all the excursions
Native and bilingual guide
Package of activities
Rubber boots
Rain coats
WIFI in the bar area
Rates do not include
Air ticket from/to Quito (US $210.00 round trip or, $110 one way
Price subject to change without previous notice)
Bus ticket from/to Quito. We don ́t book bus tickets. Bus tickets
have to be purchased 48 hours in advance directly by the guest.
Personal expenses, extras, tips
Any services not specified
Taxes (VAT)
TERMS AND CONDITIONS OF CONTRACT FOR TTOO, TRAVEL AGENCIES AND DIRECT PASSENGERS
Price :
Rates are set for the current period, and are exempt from the
increases in the cost of fuel, increase in rates of basic services,
new taxes enacted by the government, currency fluctuations or
any other event that may affect the operation.
The rates of air tickets, taxes, schedules, places and times of
departure or arrival are subject to change without previous notice.
Reservations :
The whole requests, booking, cancellations, changes of bookings and
payment confirmations must be in writing and sent via email to be
accepted by the Reservation Department of Sani Lodge.
A reservation will have the status of confirmation only after the
customer has made the first deposit (30% of the total cost of the
tour) and the sales representative has confirmed the reception of
such deposit. In which case the customer will receive a written
confirmation with detailed information of the received and
outstanding amount, the same shall be processed 30 days prior
the departure of the tour.
The reconfirmation of the booking is guaranteed by the
“Confirmation Voucher of Services" which cannot be issued
without full payment.
Reservation, payment, cancellations and gratuities Policies:
The client and Sani Lodge agree to accomplish all the following established policies.
Children Policy:
Children between 6 and 11 receive a 50 % discount in the same cabin / shared accommodation with adult. Children under 5 years are free when sharing with an adult.
Reservation and payment policies for Groups & Fits:
All reservations require a minimum deposit of 30% of the
total amount; the same shall be made until 15 days after
confirmation of booking.
Bookings made between 90 and 45 days before tour departure
need a deposit maximum 10 days after confirmation of booking
and full payment must be received 30 days prior to the tour
departure.
For reservations between 30 and 1 day before the tour
departure, 100% payment is required at the time of booking
confirmation.
All reservations must be paid in full 30 days prior to tour
departure.
If the client does not meet the payment dates set for
Reservations, Sani Lodge has the right to cancel the
reservation and no liability for future claims from customers
Cancellation Policies & Fits and penalties Groups:
Cancellations made 6 months or more prior to tour departure are
without cancellation charge.
Cancellations made 5 months before the departure date of the
tour are charged 20% per person.
Cancellations made 4 months prior to tour departure are charged
40% of the booking value per person.
Cancellations made 3 or 2 months before the departure date are
charged with 50% of the booking value per person.
Cancellations made 1 month before the tour departure are
charged with 75% of the booking value.
Cancellations made less than 1 month before the tour have a
penalty equal to 100% of the booking value.
Sani Lodge accepts departure changes or passenger name
changes only if the air ticket has not been issued to the date of
request
Important Note:
In high season and / or excursions considered by high occupancy Sani Lodge reserves the right to require full and immediate payment of reserves; including those reservations that have been confirmed by advances, according to the policies described earlier in this document